STEPS

INFORMATION

  • Place an order online and pick it up at your chosen store. This convenient service is available at no extra charge for all orders.

  • Click and collect is available in our stores. You can select the pickup store from the product and cart pages. Stores carrying the product will be displayed while browsing.

  • Pay online and we will notify you when your order is ready for collection at the selected store. You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.

  • Please bring a copy of the order confirmation email picking up your order.

  • If you are unable to collect your order, contact us at +965-181-31-31. Orders are held in store for 7 business days.

  • Uncollected orders will be cancelled after 7 business days, and any payments made will be refunded to the card used for the purchase.

How does Click & Collect work?

Click & Collect is a service that allows you to shop and pay for your order on the website, select your pick-up point as one of our stores and collect it at your convenience.

How do I place an order for Click & Collect?

Here’s what you need to do to place a Click & Collect order:

1) Find the products you want to buy by searching for them or by browsing the website.

2) If Click & Collect is available for the item you want to purchase, the “Pick in Store” option will be available.

3) Choose the store you would like to collect from & click on “add to bag”.

4) Click your basket from the top right of the screen and hit the 'Go To Checkout' button.

5) Enter your shipping & payment information and click the “Place Order” button.

6) Review and pay for your order.

How much does it cost and when will I be able to collect?

Click & Collect is available at no extra charge for all orders.

How will I know when my Click & Collect order is ready?

We will notify you when your order is ready for collection at the selected store.

You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.

How long will you hold my order?

Orders are held in store for 7 business days.

What do I need to bring to collect my order?

Please bring a copy of the order confirmation email when picking up your order.

What if I want to refund or exchange my item after I receive it?

You have a 30-day window to refund or exchange from the date you receive your item.

You can return your products in two easy ways.

I. Return to Store - Bring your products in their original packaging along with your invoice to any store in Kuwait.

Hand over your return - an authorized staff member will take your package.

II. Request a return online - To refund or exchange online, WhatsApp customer care with your order number ready on +96522261860

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